Starting From A Different Place - While engaging with customers on BPM initiatives we often see a desire to move forward with a broad-based process mapping exercise, but find ourselves recommending a degree of caution. Often there is a need to recast the scope and initial emphasis of the initiative first.
You Can’t Make A Baby In A Month By Getting 9 Women Pregnant - How to get from BPM Project to BPM Program - focus on developing effective Services that deliver Great Customer Experiences.
Breakthrough Process Design - standing in the shoes of the customer is a powerful way of Analyzing processes.
Customer Experience and the Business Process - a bit of a rant about bad Customer Experience and how that makes you feel.
Case Managed Everywhere - on Case Management and the upcoming OMG RFP discussion (around creating a standard for Case Mgt).
Appian Anywhere SaaS Case Study - a quick review of the recent Appian Anywhere Case study. As a BPM Case Study, its a good one ... but I was looking for more meat on the SaaS part.
The Elephant In The Room explores the emerging trends in BPM - especially asking the question "Why haven't we seen wider adoption?" Most BPM users only have a few processes under management. What other Elephants are there that we haven't got to yet? ...
Process Modeling and The Current State explains why it is mostly a waste of time doing detailed process mapping (when your intention is to change things). But you need to create a baseline ...
BPM - Is it a Software Engineering Tool? A Technology? or a Management Discipline? - picks up on the theme, and explores the reasons why business people have trouble seeing a Business Process (purpose as a set of inter-related operational processes) ...
Brazil seems full of “People Who Get It”
BPMN 2.0 - Marriage Made In Heaven or Trough of Disillusionment - discusses the different forces and lobby groups trying to influence the direction of the BPMN 2.0 effort. ...
PegaWorld Keynote - Mhayse Samalya - President of Farmers Insurance - a really stunning case study presentation - from the President of the firm, from the heart ... and its all about the customer experience. Starts with a vision, ends on the results.
Itensil Dynamic Process Platform Review - a quick overview of this exciting new collaborative BPM platform, delivered entirely On Demand over the Internet. SaaS BPM Suite that is laying out the way ahead for knowledge workers.
BPM and SaaS - some of the challenges of building out BPM Suites, explores the soon to be released Appian Anywhere product.
Case Handling - a discussion on the emerging notion of Case Handling and Case Management.
Getting the BPM Message Across ... an analogy designed to help people really understand the central role of process
The New Direction in BPM Modeling - On modeling repositories and Lombardi's new "Blueprint" tool
Standards Are The Answer - on BPM and Performance Management
BP Maturity Models - on the BPMM standard
There has been a huge amount of interest in using Microsoft's SharePoint Platform to support better collaboration amongst knowledge workers.
We found that without significant planning the experience can be a little less rosy than the salesman might have you believe. We found significant issues associated with the underlying Windows Workflow Foundation technology and long term Total Cost of Ownership implications.
Our White Paper is on Page 5 of the White Papers download area. Available free of charge, you will have to be registered to access the piece.
The recent bout of BPM Summits is now over. You can review our sessions on Process Modeling and Process Architecture on Page 4 of the White Papers Section (you need to be logged in to view them).
You can always check the Google BPM Events Calendar here
BPM Focus has been evolving for some time. Our collegiate partners work together to deliver the state of the art BPM and Transformation advice to customers around the world. We share our IP and learn together as we explore and resolve the real challenges of corporate change - whether that be establishing a new strategic direction and engagement model, or improving the current processes of the firm.
See the Center for BPM Section for a quick introduction to some of our experts and the one pager overview of our services.
Check out the video of Center for BPM co-founder Dr Allan Webster talking about Business Transformation or Better Sameness. These concepts are at the core of the new training program of the same name.
Launched at the Gartner BPM Summit this much anticipated reference work is a must read for anyone involved in Process Modeling. Authored by renowned experts Stephen White and Derek Miers, both have been involved in the development of the BPMN standard since the early days of BPMI.org.
As Work Group chair and Specification Editor since its inception, Stephen White was instrumental in creating the BPMN standard and is now guiding its continuing refinement at the OMG.
Derek Miers has played a leading role in the BPMN space—first as Co-Chair of BPMI.org and more recently within the OMG. He delivers world-class training and consulting around BPMN, Process Architecture and BPM in general.
This book (available for online pre-order here).
Registered users of the BPM Focus site can access one of the key chapters Free of Charge (available on Page 4 of the White Papers section).
Visio Stencil for BPMN available here (evolving BPMN stencil covering BPMN 1.1 ... no warranties or liabilities etc - see disclaimer).