Biographies

Derek Miers

Derek Miers is a well known independent industry analyst and technology strategist, publishing a great many white papers and product assessments. As Co-Chairman of BPMI.org, he helped merge the organization with the OMG and completed the most comprehensive review of BPM environments (the BPM Suites Report is published through BP Trends).

He is co-author of the BPMN Modeling and Reference Guide which is already accepted as the bible for BPMN Modeling. Over the years, he has carried out a wide range of consulting roles including running hundreds of training courses (in business and process modeling techniques), undertaking detailed technology selection assessments and project-risk assessment studies. Other engagements have involved the provision of strategic consulting advice from facilitating board level conversations around BPM initiatives, through establishing effective BPM Project and Expertise Centers, to helping clients develop new business models that leverage business process strategies.

Clients have included many of the worlds largest and well-known financial services companies (banks, building societies and insurers), pharmaceutical companies, telecoms providers, commercial businesses, product vendors and governmental organizations.

Dr Allan Webster

Dr Allan Webster has been the lead designer and key practitioner in several large Business Transformation programs in the public and private sectors. Several clients have won prestigious national awards for their service-oriented transformation initiatives, leveraging his business and service strategy concepts. The success of these programs relied on his facilitation and the people engaging methodologies. He has developed leading methodologies in effective partnership working, but his great strength lies in the development of business transformation strategies that focus on outcome-based services and ‘great customer experiences’. Allan emphasizes that ‘business is the delivery of services and service experiences that customers value such that they will pay for them, thereby creating the revenue of the business.’

Allan is an exhilarating, inspiring and energizing communicator who enables leaders and their people to envision their own futures. He uses real examples, great stories and wit to help people engage with difficult topics and understand the related issues. He is also a very challenging facilitator who ensures business leaders design and deliver transformation rather than just better sameness. See this video of Allan in full flow.

Allan’s career began as a minister. He then he spent 20 years as a prison governor and was the architect and lead one of the first public sector strategic transformation programs in the late 80s. He wrote a new ‘penal philosophy’ as the keystone of the business strategy, which later became the strategy of the Scottish Prison Service. For the past 18 years he has worked as a business strategy and business transformation consultant. He was the lead consultant in the first Review of the Scottish Executive, worked with The Prime Minster’s Office for Public Services, the DVLA, Transport Direct, Traffic Area Network, Sport England, Paymaster and many other large organizations. Allan graduated in Divinity at London University, his PhD in Organization and Management was studied at the University of Strathclyde Business School and has lectured in Public Sector Strategic Management at The Judge Institute of Management (Cambridge University).

John Jeston

John has serious experience getting things done — the right way. For over 30 years he has covered Business Process Management (BPM), business process re-engineering, project management, systems development, outsourcing, and general management. He has held the positions of Financial Controller, Divisional Manager, Company Director, HR Director and Chief Information Officer.

John is internationally recognized as a key opinion leader in BPM strategy and implementation. He has provided these services to significant organizations throughout Australia, Europe, Saudi Arabia, Dubai, the United Kingdom, Mexico and Brazil.

He has authored a number of books including Business Process Management - Practical Guidelines for Successful Implementations and more than 20 articles on BPM and high performance management. He is a regular speaker at conferences and a Master Project Director, with the Australian Institute of Project Management and is a former member of the Institute of Chartered Accountants in Australia.

Lance Gibbs

Lance Gibbs brings over 16 years of experience in IT and strategic business initiatives. He is a Certified Master Blackbelt in Six Sigma, an OCEB- Advanced BPM Expert, and an evangelist for business process improvement. Lance authored many best practice articles and has many years of experience rolling out software development lifecycle methods for blue chip companies.

Lance leads our Lean BPM Delivery Service. He was formerly Managing Director of Lombardi Software's Transformation Services, with additional responsibility for creating and innovating Lombardi's BPM implementation methodology, as well as previous positions leading Customer Support, Training, and managing the service delivery in Europe.

Previously, Lance was Managing Partner at SWeb/CKS where he grew the operation from 3 employees to over 100 and was responsible for strategic customers as well as the consulting disciplines for the Austin group.

Mike Lim

Michael Lim has over 10 years of process improvement and business strategy experience.  He has a management consulting background, which was root from the supply chain management space. Later he worked for several of the leading BPM vendors including Handysoft, TIBCO , BEA, and more recently, he was involved in the development and launch of Appian Anywhere (BPMS SaaS platform). Moreover, he has lead several BPMS implementation projects for CSFB (FSI), Department of Justice (Gov’t), and ENMAX Power (Utilities).

Michael currently spearheads our Vendor Consulting Practice. He brings a wealth of knowledge in BPMS consulting services, product marketing and pre-sales management. Leveraging his understanding of the full BPM Implementation cycles from Pre-Sales to delivery, he provides software vendors the ability to align their product offerings and sales messaging with customer and market demands.

Martyn Ould

Martyn Ould provides consultancy and training in the definition, design, and diagnosis of organizational and business processes. He has been active in the business process arena for twenty of his thirty-eight years in industry.

A research contract in 1986 led him to develop a technique for modeling business processes as part of the implementation of workflow and document management systems. An early book Business Processes (John Wiley, 1995) described the technique in its initial form. Building on ten years’ further experience he extended that work to form the full spectrum method Riva for the definition, design, and diagnosis of business processes. Riva is the subject of his book Business Process Management – A Rigorous Approach (BCS, 2005). He currently consults in business process management for clients, in particular working with them to acquire the mental tools and disciplines of Riva to build a deep understanding of their processes within their own business process management endeavor. His business process management clients have included pharmaceuticals, utilities, and government departments at national and local levels. He has worked with customer-facing processes, as well as those of back-office, administrative, and research groups. His work has included:

• The preparation of process architectures for departments and entire organizations.

• The design of new processes for new groups.

• The re-design of faulty processes and restructuring of organizational responsibilities to align with new processes.

• The adaptation of existing processes to accommodate new technology.

• Training in Riva.

• Workshop facilitation to process elicit issues.

His services use clear thinking, experience, and soundly based analysis. He aims to deliver insight and clarity, not checklists or thick reports. He has a sound reputation as a teacher in industry and academia, He presents challenging courses with enthusiasm and humor. He is a Chartered Engineer and a Fellow of the British Computer Society.