Capability Development & Training

‘Know how’ keeps you in the lead!

The leading companies and organizations invest in their people’s capability. They use their competences as leverage in gaining competitive advantage. This could be characterized as the age of ‘rapid change and transformation’:

We are preparing students for jobs that don’t yet exist,

to enable them to use technologies that haven’t yet been invented,

to solve problems we don’t even know are problems yet.

Your customers recognize ‘value’ as a level of competent delivery that exceeds their expectations without exceeding their costs. The best way to do this is to ‘know how’ to transform the way you work and ‘know how’ to deliver ‘great customer experiences’ every time!

Our ‘I will be able to do it’ Services

Our commitment to ‘know how’ services is that we are designing our own services and processes to deliver ‘great service experiences’ to our customers – every time! We are doing this through supporting our service processes with business processes that ensure we have the ‘know how’ to deliver in our minds and hearts – and at our finger tips!’. In other words, we ensuring our know how has been captured, made accessible and ready for use. And our people have been educated, engaged – as well as trained!

Our education, training and personal development services focus on the following principles:

• Beginning from a base of shared understanding - although our services already have core designs, we always strive to engage with our customers in ways which ensure their use of our education, training and development services are specific and relevant to their circumstances and needs. In any longer term commitment we like to understand the global competencies of the company - and its key competencies that give you competitive advantage. In other words, beginning education, training and development from ‘where the company is at.’

• The strategic competencies your company has – that ensure your place in the market and your opportunity to demonstrate competitive advantage.

• How to support your competencies with designed key services and business processes which deliver competitive value – and which reflect the ways you work

Services

We offer services which enable you to engage with the opportunities of BPM through understanding it and its relevance to your company and you.

Awareness Sessions – These are brief introductory sessions designed to answer questions such as:

• What is BPM?

• Why might BPM be relevant to us?

• What might BPM do for us?

• How would it give us competitive advantage?

Taster Sessions – allowing you to understand and experience BPM principles and practices – including a brief application of BPM to one of your smaller processes. This will likely include Where are we now? Sessions, access to one or more of our expert team (face-to-face or in a Webinar session) to discuss your understanding of BPM, the current status of your services and processes and the opportunities for competitive advantage through BPM.

Coaching and Mentoring Services – these come in various formats (expert coaches available by phone, webinar or ‘GoToMeeting’/Skype sessions)

• Offering bespoke training / coaching / mentoring programs to enable your people to coach or mentor each other.

• Providing bespoke training materials to support coaches or mentors.

• Providing an electronically supported network for in-house coaching / mentoring.

• Offering our Leadership and Personal Development Partners as coaches and mentors and to provide training in coaching and mentoring.

‘Bring me your problem’ Services – given we have gathered together some of the foremost authors and authorities on BPM we should be able to surround your problem with the right experts! The problem-solving services also come in many formats:

• Talk with experts by ‘phone, on-line or in conference mode on-line.

• Use our diagnostic service to discover what the problem is – and then we will design a bespoke response.

• We will facilitate workshops in problem-solving or train your people in problem solving techniques.

Skills Development Services – we offer training and skills transfer in:

• Business and Service Strategy Development.

• Services and Processes Design.

• Business Process Management Practices.

• Process Improvement.

• Role Definition.

Methods Courses – one of our key strengths is in having some of the most successful methodology designers in our experts core team. We offer full skills development in:

• Strategic Business and Service Thinking

• A Fast Transformation Program

• Process Architecture

• The Use of Role Activity Diagrams

• The Use of BPMN – the standard for Process Design

• Effective Partnership Development

• Outcome-based Services Design

Shared Help Service – we are proud of our commitment to ‘value consulting’, the principles of ‘value consulting’ are:

• Only doing work that cannot be done by the company.

• Looking for other similar companies to offer shared learning.

• Keeping down the cost by facilitating shared learning rather than using a consultant.

• Keeping ownership of any development and learning with the company.

• Training people to do it themselves rather than doing it for them.

• Leaving skills behind.

• Use real situations that need to be worked on or worked through rather than case studies – so that clients get ‘two bangs for the one buck’ – training and an actual development or real improvement.

• We are designing processes which will enable shared learning and shared collaboration around problem-solving and design and development opportunities.

‘Focus’ Communities Service – as we build the community around BPM Focus and the Center for BPM we will have a rich mixture of companies, methods, case examples and company, team and individual experiences. There will be rich seams of specialized focus understanding and experience and we will seek to facilitate the sharing of these through virtual community groups.

Services in this area are led by Center for BPM founder Derek Miers