BPM Strategy & Sense Making
Beginning with Strategic
Leadership - Leaders are 'sense makers' and Strategy is 'sense making'.
BPM is itself a business strategy
- a way of making sense of how to take advantage of the opportunities, by
focusing on services and processes which will enable people to deliver great
customer experiences that customers will value.
BPM begins with the realization
that competitive advantage and success come from a leadership and business
vision of the services and business processes needed to deliver the products,
services and 'great customer experiences' that will deliver more value for
customers than other competitors.
The starting point therefore is a
Leadership approach through which the Board and Senior Management Team think
through together the Business Vision and Strategy which:
-
Makes sense of the market
place and the opportunities for gaining competitive advantage.
-
Makes sense of the services
and processes organization we need to design and develop for success.
-
Makes sense to the people in
the organization and to customers - because the approach to leadership
engaged them in thinking through the strategy!
The services we provide enable the
Board and Senior Management Team to make sense of their opportunities, business
and organization.
This domain is headed up by Center
for BPM Practice Leader Dr Allan
Webster
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