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Ensuring BPM Project Success
This course is all about
"Developing A Structured Approach for BPM Success". The course was recently updated
significantly to reflect the merger of our own original material with that of
John Jeston of Management by
Process. John's book - "Business Process Management -
Practical Guidelines to Successful Implementations" provides a robust framework
for managing BPM programs.
It is best run in-house allowing delegates (usually all of those charged with
running BPM projects across the enterprise) to discuss their problems and issues
openly - validated and challenged by expert course leaders. The course focuses
on helping the organization develop a Structured Approach to
managing BPM Projects.
When run in a public forum, the workshop also delivers value as it allows
individual practitioners to learn from each other. Working with others from a
cross-section of industries, and taught by one of the most experienced
practitioners in the field, you will gain the strategy and design ideas of other
organizations who are facing similar business process challenges.
Ensuring BPM Project Success
Course Overview
If you are interested in exploring your own organizational needs, contact Derek
Miers (miers @ bpmfocus.org)
What You Will Learn
Within an intimate workshop setting you will learn best practices in BPM, the
likely pitfalls, the methods to ensure your organization’s success, and the
technology trends that will influence your decisions. At the core of “Developing
A Structured Approach To BPM” is the “7FE Project Framework”. It delivers a
flexible and proven methodology to ensure BPM project success (as against just
how to represent the order of activities with BPMN).
The 7FE Project Framework derives from four F's and three E’s:
-
Foundations – to set up for
success, BPM projects need a solid underpinning. They have to be rooted in
the organization appropriately and the Launch Pad
phase is designed to validate this aspect. The type of project determines
the extent to which the Launch Pad references the
Organization Strategy and Process Architecture
phases.
-
Findings and Solutions – relate
to Understanding of existing processes, and how
to go about identifying suitable solutions in the
Innovate Phase.
-
Fulfillment – is how the
People and System
Development come together to fulfill the need. Effectively, this a
combination of best practices in organizational design and the role of the
BPMS in project implementation.
-
Future – relates how the
organization Realizes Value and delivers ongoing
Sustainable Performance. These phases talk to
how to encourage repeatability, embedding the innovation culture in the
organization and driving continuous improvement.
-
Essentials – of
Leadership, Project
Management and People Change Management
are vital throughout the entire project.
Along the way, each phase of the
framework incorporates a number of tools and techniques (methods) that are
useful in BPM projects. These include techniques for:
-
Business case development and
ongoing use within projects
-
Project selection (two extensible
methods)
-
How to conduct a wide range of
workshops and the sorts of facilitation approaches required for each (along
with target deliverables):
-
Process Innovation, Creativity
and Root Cause Analysis
-
Role and Organizational Design
and Capacity Planning
-
Stakeholder assessment and
engagement
-
Customer experience design
-
Selected Lean and Six Sigma
techniques
-
Metrics framework development
(linking Key Process Indicators to Business Objectives)
-
Benefits framework and process
metrics assessment
-
Understanding and presenting
processes to senior executives (who need a different style of presentation)
-
Validating organizational
strategy and Project scope validation
-
Developing effective Process
Architectures (including design patterns such as Case Handling)
-
“Hot Housing” techniques
-
Iterative BPMS development
approaches
While some of these areas are not
covered at great depth, the delegate is introduced to them in context of how
they can be used within a BPM initiative (and provided with further references
where relevant).
Who Should Attend
Managers and executives who need to
understand BPM
Business Process Owners involved in
organizational transformation
Change Agents responsible involved with
moving toward a process-driven enterprise
Executives developing strategic plans to
address the management of business events, monitoring business performance and
process transformation initiatives
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